Your operations are losing money.
We help you find where — and fix it.
Decades of Fortune-tier operational leadership — earned inside the most demanding retail and logistics environments in the country. We bring that same rigor to any organization that deserves it, regardless of industry or scale.
- $150M+ loss avoidance delivered
- 100+ operational sites influenced
- 40+ major programs deployed
When organizations call us
- Loss is rising without a clear source
- Investigation outcomes are inconsistent
- Programs stall across distributed sites
- Complexity is quietly slowing the business
Typical outcomes
- Clearer visibility into where loss originates
- Standardized processes and accountability
- Faster, more consistent execution across sites
Most operational loss doesn't announce itself.
It hides in the gaps — between systems, between teams, between a plan and what actually happens in the field. The organizations that call us aren't broken. They're capable teams dealing with complexity that has outpaced their visibility.
Inventory & Operational Loss
Shrink, vendor discrepancies, and process failures often go undetected until they've compounded across your network. We trace them to the source.
Investigations & Fraud Programs
Reactive casework and fragmented ownership leave real loss on the table. We help teams work smarter — with clearer workflows and better outcomes.
Program Execution at Scale
A great initiative can stall fast across dozens — or hundreds — of locations. We build the governance and accountability structures that make programs stick.
Network & Technology Friction
As operations grow, hidden friction accumulates across systems, vendors, and teams. We surface it and help you eliminate it — before it gets expensive.
The methodology travels. The results follow.
Our frameworks were built inside some of the most operationally demanding environments in the world — and they translate directly to any organization where complexity, loss, and execution gaps are costing money. Fortune-tier methods, right-sized for your operation.
Retail Networks
Big-box, department store, off-price, and specialty retail — including multi-site operators building out new regions.
Fulfillment & Distribution
High-volume fulfillment centers and regional distribution networks from early-stage build-outs to mature operations.
Last-Mile Delivery
Same-day and sub-same-day delivery operations, urban fulfillment, and distributed station networks.
Supply Chain & Logistics
Inbound logistics, vendor management, and cross-functional operations with complex multi-party coordination needs.
Regional Construction
Project-based operations where vendor accountability, material loss, and program execution gaps quietly erode margin.
Service Industries
Multi-location service businesses where process inconsistency, workforce friction, and hidden operational costs compound over time.
Public Sector Operations
Government and municipal operations where program delivery, vendor oversight, and accountability structures need strengthening.
Operational loss isn't unique to retail. Wherever there are vendors, programs, people, and complexity — the same patterns of friction appear. We know how to find them.
What results actually look like.
Representative outcomes from engagements across retail and logistics environments. Results vary, but the approach is consistent: clear diagnosis, disciplined execution, measurable impact.
Fraud Investigation Program Transformation
- 40% increase in investigator productivity
- 22% faster case resolution
- $150M+ annual loss avoidance impact
Real-Time Inventory Loss Detection
- Shortage reduced from 14% to 5.3% in a high-loss retail environment
- Integrated RFID, POS, EAS, and CCTV into a single real-time visibility layer
Vendor Short-Pay Recovery Program
- Short-paid claims reduced from 4.9% to 0.5%
- $50M+ recovered for a single high-volume vendor
- $200M+ total opportunity identified across vendor expansion
Enterprise Program Delivery Framework
- 25% faster implementation timelines
- 100+ sites influenced with consistent execution
- Improved cross-functional alignment and accountability at every level
A straightforward process built for complex environments.
We don't show up with a pre-packaged answer. We start by understanding what's actually happening — then build from there.
Diagnose
We clarify what's working, what's breaking, and where the real constraints are — before recommending anything.
Design
We turn ambiguity into usable operating models, governance structures, and clear implementation plans.
Deploy
We support pilots and network-wide rollouts — hands-on, not hands-off — across distributed operations.
Sustain
We establish the routines and leadership mechanisms that keep performance strong after we're no longer in the room.
People who've done the work.
RHC Advisory is led by practitioners — not theorists. Matt and Danielle Robinett bring 30+ combined years of frontline operational leadership across some of the most complex retail and logistics environments in the world.
Matt Robinett — CEO & Principal Consultant
Matt brings over 17 years of senior leadership experience across Fortune 1 e-commerce, Fortune 100 retail, and Fortune 50 logistics. His background spans security and asset protection, investigations oversight, operational strategy, and enterprise program delivery — in environments with multi-billion-dollar annual throughput.
Danielle Robinett — Chief Operating Officer
Danielle has 15+ years of leadership experience across Fortune 1 e-commerce, Fortune 50 logistics, and Fortune 100 retail and off-price environments. Her expertise spans technical program delivery, multi-site technology deployment, investigations, security operations, and people-first organizational leadership. She began her career in U.S. Army Medical Logistics.
Engagement Fit
- Multi-site or multi-region operations
- Material financial loss or execution friction
- Leadership readiness to sponsor change
- Any industry — the methodology scales
What We Deliver
- Operational Strategy — concept to execution
- Process & Program Leadership — document-forward, data-driven
- Risk & Security Operations — controls that support, not suffocate
Organizations call us when the problem is real and the internal path forward isn't clear.
The size of your organization doesn't determine the size of your problem. Loss, friction, and execution breakdowns show up the same way whether you're running fifty locations or five. We've spent decades solving this at the highest level — and we work at yours.
Loss is rising — and you don't know exactly where
The numbers are moving, but visibility into root cause is limited.
Your investigation team is busy, but outcomes are inconsistent
Casework is happening, but it's not translating into sustained operational change.
A program looks great on paper but isn't landing in the field
Scale, governance, or cross-functional alignment is creating drag.
You're scaling fast and need the infrastructure to keep up
Growth is creating complexity faster than your current structure can absorb.
Let's talk about what you're dealing with.
No lengthy intake process. Pick what fits your situation, add your contact info, and we'll reach out directly. We review every inquiry personally and respond within two business days.
- Confidential introductory discussion
- Response within two business days
- No obligation, no sales pitch
- All industries and operation sizes welcome
Message received.
We'll be in touch within two business days.